Effective Date: July 8, 2024
1. Booking Cancellations
1. Cancellation by the User:
-
Cancellation Requests:
To cancel a booking, users must notify us via email at anshtourcom@gmail.com or through the contact form on our website. -
Cancellation Fees:
- Cancellations made 30 days or more before the scheduled service date will incur a cancellation fee of 10% of the total booking amount.
- Cancellations made between 15 and 29 days before the scheduled service date will incur a cancellation fee of 25% of the total booking amount.
- Cancellations made between 7 and 14 days before the scheduled service date will incur a cancellation fee of 50% of the total booking amount.
- Cancellations made within 7 days of the scheduled service date will incur a cancellation fee of 75% of the total booking amount.
-
Non-Refundable Deposits:
Any deposits made at the time of booking are non-refundable, except in cases where we cancel the booking.
2. Cancellation by the Company:
-
Right to Cancel:
We reserve the right to cancel any booking at our discretion. In such cases, users will be notified as soon as possible. -
Full Refunds:
If we cancel a booking, users will receive a full refund of any payments made for the cancelled services.
2. Refunds
1. Eligibility for Refunds:
-
Refund Requests:
Users must submit refund requests via email at anshtourcom@gmail.com or through the contact form on our website within 30 days of the scheduled service date. -
Conditions for Refunds:
Refunds will be issued based on the terms outlined in the cancellation policy. Refunds are not provided for no-shows or for cancellations made after the service has been rendered.
2. Processing Refunds:
-
Timeframe:
Refunds will be processed within 10 business days of receiving the cancellation or refund request. -
Payment Method:
Refunds will be issued using the same payment method used for the original booking, unless otherwise agreed upon.
3. Changes to Bookings
1. Modification Requests:
Users may request changes to their bookings by contacting us via email at anshtourcom@gmail.com or through the contact form on our website. Modification requests are subject to availability and may incur additional charges.
2. Approval of Changes:
All booking modifications are subject to our approval. We will confirm any changes via email.
4. Exceptions and Special Cases
1. Force Majeure:
In the event of unforeseen circumstances beyond our control (e.g., natural disasters, political instability), we reserve the right to cancel bookings. In such cases, users will receive a full refund or the option to reschedule.
2. Health and Safety:
If a user is unable to participate in a booked service due to health or safety concerns, they must provide a medical certificate or relevant documentation to be eligible for a refund or rescheduling.
5. Contact Information
For any questions or concerns regarding cancellations and refunds, please contact us at anshtourcom@gmail.com or via the contact form on our website.
